Overview

Refund and Returns Policy

1. Returns & Exchanges Our policy for returns and exchanges lasts 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging. If the packaging is torn, dirty, or the product has been used, we cannot accept a return.

2. Defective Goods (Manufacturing Faults) In accordance with the CPA, we only replace or refund items if they are proven to have a manufacturing defect.

• All returns are subject to a technical inspection by our team.

• We do not offer refunds or exchanges for damage caused by customer misuse, accidental damage, or using the product for a purpose it wasn’t designed for.

• The burden of proof for a manufacturing defect lies with the customer.

3. Non-Returnable Items

• Items bought on “Special” or “Sale” are final and cannot be returned.

• Custom orders (items specifically sourced or cut to your specifications) are non-returnable.

4. Refunds Once your return is inspected and approved, we will notify you and process a refund via EFT. Shipping costs are strictly non-refundable. You are responsible for the cost of getting the item back to our warehouse.

5. Shipping Returns To return your product, you must deliver it to our warehouse. Please contact us at info@pmbabrasives.co.za for our physical delivery address and to authorize the return.